Where’s my order?

Your order goes through the following steps once it has been placed. You will receive 3 emails: Order Confirmation, Shipment Confirmation and Delivery Status Notification.

1. Order Confirmation 2. Shipment Confirmation 3. Order Delivered

How long does it take to receive my order, and how much will it cost to ship?

• Processing Time: All orders are processed within 3 – 5 business days. It takes 1 – 3 days to ship your order to our warehouse, put your name and address on it and ship out.
• Shipping Time: You will receive your order from 7 – 12 business days (depends on the destination) from the date that it is shipped out, not the date when the order is placed.
  If we are experiencing a high volume of orders or extreme weather conditions in some parts of the country, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.
• Shipping Cost:
  • Order over $99 for our FREE STANDARD SHIPPING
  • Standard shipping: $6.99 for the first product. The order will automatically add $2.99 for each additional item.

Tracking

Once your order has left our warehouse you will receive a shipment confirmation email with a tracking number. Orders may ship in multiple packages. If you have your tracking number from the shipment confirmation email, you can enter it here to track your order.

For international shipping, tracking maybe stop once the package is handed over to the country’s international carrier. Full tracking (marked as delivered on tracking) is only provided for Canada and Australia.

Return & Exchange Policy:

Currently, there is NO return policy for change of mind or errors you made in your order. We only accept returns or exchanges for the item you purchased is defective within 30 days of the date of delivery. (Please check our Return & Exchange Policy).

If you have any questions about the delivery and shipment or your order, please contact us via [email protected].